Terms of Use

1. Acceptance of terms

By accessing or using the Interfy platform, you state that you have read, understood and fully accepted these Terms of Use and our Privacy Policy. If you do not agree with any provision, you should not use the services.

2. Service description

Interfy provides an enterprise platform that brings together document management, process automation (BPM), intelligent capture, electronic signature, integrations, AI agents and mobile apps, delivered as a subscription (SaaS).

3. Registration and account

To use the platform, you must create an account with true, complete and up-to-date information. You are responsible for keeping your access credentials confidential and for all activity under your account.

• Do not share passwords or access credentials with unauthorized third parties
• Notify Interfy immediately if you suspect unauthorized use of your account
• Keep your registration data up to date

4. Acceptable use

You agree not to use the platform for unlawful purposes, to violate third-party rights, to distribute malware, or to attempt to access areas or data without authorization.

5. Intellectual property

The Interfy platform, including software, trademarks, layouts and content, is owned by Interfy Corporation or its licensors and protected by intellectual property laws. Nothing in these Terms transfers intellectual property rights to the customer, other than the license to use the platform during the subscription term.

6. Plans, payment and cancellation

Access to the platform is granted according to the contracted plan. Prices, payment methods and renewal terms are informed at the time of purchase. Cancellation can be requested at any time, subject to the specific conditions of each plan.

7. Customer data and content

All content submitted, stored or processed by the customer on the platform ("Customer Content") remains the customer's property. Interfy acts as a processor of this data, handling it according to the customer's instructions and our Privacy Policy.

8. Availability and support

Interfy runs on cloud-native, Multi-AZ infrastructure on AWS, with a 99.99% availability SLA, continuous 24/7 monitoring and a disaster recovery plan with geographic replication.

Support is provided through the channels and timeframes described on our Support page, and real-time availability and incident history are published on our Platform Status page.

9. Limitation of liability

To the maximum extent permitted by applicable law, Interfy will not be liable for indirect, incidental or consequential damages arising from the use or inability to use the platform.

10. Termination

Interfy may suspend or terminate access to the platform in case of a breach of these Terms, upon prior notice, except in cases of imminent risk to the security of the platform or third parties.

11. Changes to these terms

These Terms may be updated periodically. Material changes will be communicated by email or notice on the platform, with reasonable notice before they take effect.

12. Governing law and jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil, without prejudice to specific contractual provisions for customers in other jurisdictions.

13. Contact